Terms and Conditions

You can request service by phone, by text, or through a form on our website. Submitting a request does not create a confirmed appointment. An appointment is only scheduled once we confirm it with you directly by phone, text, or email.

We handle each request personally rather than through automatic online booking, so there may be a short wait before we get back to you. We will do our best to respond quickly, but we cannot promise a specific response time or that we will be able to accommodate every request or preferred time slot.

Any estimate or quote we give you is based on the information available to us at the time, which may include what you describe over the phone, photos you send, or what we observe during a visit. Estimates are not final bids unless we clearly say so in writing.

The final price may change if the actual conditions differ from what we expected. Common reasons include hidden damage, corrosion, undersized or damaged ductwork, electrical problems, access limitations, refrigerant type or quantity, code requirements, or additional parts discovered once the system is opened up. If we find something that may change the price, we will do our best to tell you before we perform that additional work, and you may choose whether to move forward.

Estimates may expire. Parts pricing, equipment availability, and supplier costs can change without notice, so an older estimate may no longer be accurate.

To perform work safely and correctly, we ask that you:

• Provide safe, clear, and legal access to the equipment, attic, roof, closet, electrical panel, or other work areas.
• Have an adult at least 18 years old present, or arrange authorized access, unless we agree otherwise in advance.
• Secure pets and keep children away from the work area, tools, and equipment.
• Move or protect valuables, furniture, vehicles, and personal items near the work area.
• Tell us about known hazards, including mold, asbestos, pests, structural damage, wiring problems, or prior water intrusion.
• Confirm that you own the property or are authorized to approve the work. If you are a tenant, property manager, or agent, you represent that you have permission from the owner.

We may pause, reschedule, or decline work if a location is unsafe, inaccessible, or materially different from what was described. Additional charges may apply if extra time or equipment is needed to gain access.

Unless we agree otherwise in writing, payment is due when the work is completed. Accepted payment methods may vary and may change over time. For equipment installations, special order parts, or larger projects, a deposit or progress payment may be required before work begins or before materials are ordered. Deposits may be non-refundable once equipment or parts have been ordered.

Prices shown on our website, in advertisements, or in promotional materials are examples and may change. Coupons, discounts, and promotional offers may have conditions, expiration dates, or exclusions, may not be combined, and may not apply to every job.

Past due balances may be subject to late fees, interest, collection costs, or reasonable attorney fees to the extent permitted by Florida law. A fee may apply to returned or declined payments. We may also have lien rights under Florida law for unpaid work or materials.

Nothing on this page creates a warranty. Where a warranty applies to your job, its terms are stated on the invoice, proposal, or written agreement for that job, and that document controls.

Equipment and parts may carry a manufacturer warranty. Those warranties are offered by the manufacturer, not by us, and are subject to the manufacturer's own terms, exclusions, timelines, and registration requirements. Some manufacturer warranties require registration within a set time after installation, and some require documented annual maintenance in order to stay valid.

We may offer a limited workmanship or labor warranty on certain work. Where offered, the length and scope will be stated in writing for that specific job and may differ from job to job.

Warranty coverage may be reduced, voided, or unavailable in situations such as:

• Parts or equipment supplied by you or by a third party.
• Repairs performed on aging systems or components already near the end of their service life.
• Work performed against our recommendation, or a repair you chose in place of one we advised.
• Later work, adjustments, or repairs performed by someone else.
• Misuse, neglect, missed maintenance, dirty filters, or blocked airflow.
• Power surges, electrical faults, lightning, flooding, storm damage, corrosion, or pests.
• Unpaid invoices for the work in question.

Our advice and recommendations are based on what we observe at the time of the visit and on the information you provide. HVAC performance depends on many things outside our control, including the age and condition of the system, ductwork, insulation, windows, roof, humidity levels, home layout, thermostat settings, usage habits, and the electrical supply.

Because of that, we do not guarantee a specific indoor temperature, humidity level, energy savings, utility bill reduction, efficiency rating, or equipment lifespan. Any figures we mention are estimates or general expectations, not promises of results.

If you provide your email address, you may receive service related emails such as estimates, invoices, confirmations, and follow ups, and you may receive promotional emails. You can unsubscribe from promotional emails using the link at the bottom of those messages, or by contacting us. We may still send you emails that relate to an active job or an outstanding balance.

Calls with us may be recorded or monitored for quality and training purposes where permitted by law. If a call is recorded, we will disclose it as required.

If you leave us a public review, send us written feedback, or give us permission to photograph completed work, you agree that we may display, repost, or share that content on our website, social media, and marketing materials, along with your first name and general location. You can ask us to remove content you provided by contacting us, and we will make reasonable efforts to do so, though we may not be able to remove content posted on platforms we do not control.

We may take photos of equipment and work areas for documentation, warranty, or quality purposes. Those photos are not shared publicly without your permission.

The content on our website is provided for general information. We try to keep it accurate and current, but it may contain errors, omissions, or outdated details, including pricing, promotions, service descriptions, availability, and brand or equipment information. Content on the site is not professional advice for your specific system or situation, and it should not be relied on as a substitute for an inspection.

You agree not to use our website or messaging channels to send unlawful, abusive, harassing, or fraudulent content, to attempt to gain unauthorized access to our systems, to submit false information, or to interfere with the operation of the site. We may suspend or refuse service to anyone who does.

Our website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind regarding the website, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or free of errors.

This section applies to the website and its content. Any warranty that applies to physical work we perform is addressed in Section 10 and in the written documents for that job.

To the fullest extent permitted by Florida law, Sapphire HVAC Solutions Inc and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost income, lost profits, spoiled food or goods, temporary lodging, alternate cooling costs, business interruption, or loss of data, arising out of or related to our website, our text or email messages, or the services we provide.

To the fullest extent permitted by Florida law, our total liability for any claim relating to a particular job will not exceed the amount you actually paid us for that job.

Some states do not allow certain limitations of liability. Where the law does not allow a limitation, it does not apply to you, and nothing in these Terms limits liability that cannot be limited by law.

Questions about these Terms, about a text message you received, or about your service are welcome. Please reach out: