Privacy Policy

Information you give us

• Contact details. Your name, mobile or landline phone number, email address, and the service address where the work will be performed. Billing address if it differs.
• Job details. What is wrong with the system, the make, model, age, and serial number of your equipment, photos you send us, access notes, gate codes or lockbox instructions if you provide them, and your scheduling preferences.
• Property and account details. Whether you own or rent, property manager or landlord contact if applicable, home warranty or insurance information if a claim is involved, and any maintenance agreement you sign up for.
• Service history. Records of visits, diagnoses, parts installed, warranty registrations, invoices, and notes from prior work.
• Communications. The content of your texts, emails, voicemails, form submissions, and chat messages with us.
• Feedback. Reviews, survey responses, and referrals.

Information we receive from others

We may receive information about you from sources such as equipment manufacturers and distributors during warranty registration or claims, home warranty companies and insurers when a claim is involved, property managers or landlords who schedule work on your behalf, financing partners if you apply for financing, review platforms where you post about us, and advertising platforms that report which ad or search brought you to us.

We use the information we collect to:

• Respond to your call, text, email, or form submission.
• Prepare estimates and quotes, and schedule and dispatch service.
• Send appointment confirmations, reminders, arrival updates, and follow ups.
• Perform the work, order parts, and register manufacturer warranties.
• Invoice you, process payments, and collect past due balances.
• Provide customer support and handle warranty or callback requests.
• Keep service history so future visits are faster and more accurate.
• Request reviews and feedback after a completed job.
• Send promotional offers, maintenance reminders, and seasonal specials where you have agreed to receive them.
• Measure and improve our advertising, our website, and our service quality.
• Protect against fraud, misuse, and safety risks.
• Meet legal, licensing, permitting, insurance, tax, and recordkeeping obligations.

We share information only where it is needed to run the business or where the law requires it. That may include:

• Service providers. Companies that work on our behalf, such as our customer relationship and messaging platform, phone and texting providers, email delivery services, scheduling and dispatch tools, website hosting, payment processors, bookkeeping and accounting services, and IT support. They may only use the information to provide services to us.
• Technicians and subcontractors. The people performing or assisting with your job need your name, address, contact number, and job details.
• Manufacturers and suppliers. For warranty registration, warranty claims, parts orders, and rebate processing.
• Home warranty companies, insurers, and property managers. Where they are involved in authorizing or paying for the work.
• Financing partners. If you apply for financing, the information you submit goes to that provider under their own privacy policy.
• Permitting and inspection authorities. Where a permit or inspection is required for your job.
• Professional advisors. Attorneys, accountants, and insurers, when reasonably needed.
• Legal and safety. Where we believe disclosure is required by law, subpoena, or court order, or is necessary to protect our rights, our property, or someone's safety.
• Business transfer. If the business is sold, merged, or reorganized, customer records may transfer as part of that transaction, subject to this policy.

Mobile opt-in data and text messaging consent are excluded from all of the above except the support service providers that help us send the messages. See Section 5.

Our website uses cookies and similar technologies. Some are necessary to make the site work. Others help us understand how the site is used and measure whether our advertising is working.

We may use analytics and advertising tools from providers such as Google and Meta. These tools may set cookies or use pixels to record that you visited our site, so we can show you our ads later on other websites, in search results, or on social media. This is commonly called remarketing or retargeting. These providers may combine that information with data they already hold about you, under their own privacy policies.

You have options here:

• Most browsers let you block or delete cookies in their settings. Blocking some cookies may affect how parts of the site work.
• You can adjust ad personalization in your Google account settings and in your Facebook or Instagram ad preferences.
• Industry opt out tools are available through the Digital Advertising Alliance and the Network Advertising Initiative.
• Many mobile devices offer a setting to limit ad tracking.

Opting out of personalized ads does not stop you from seeing ads. It changes how they are targeted.

• Text messages. Reply STOP to any message from us, or call or email us and ask to be removed.
• Promotional email. Use the unsubscribe link at the bottom of the email, or contact us. We may still email you about an active job or an unpaid balance.
• Phone calls. Ask us to stop calling for marketing purposes and we will honor it. We may still call about a scheduled appointment or an open job.
• Your information. You can ask us to correct information that is wrong, or ask what we have on file.
• Deletion. You can ask us to delete your information. We may need to keep some records for legal, warranty, tax, or dispute related reasons, and we will tell you if that is the case.
• Cookies and ads. See Section 9.

To make a request, contact us using the information in Section 20. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

Depending on where you live, state or federal law may give you specific rights regarding your personal information, such as the right to know what is collected, the right to request correction or deletion, the right to opt out of certain sharing for targeted advertising, and the right not to be treated differently for exercising those rights. Some of those laws apply only to businesses above a certain size, so they may not apply to us. Either way, we will make reasonable efforts to honor requests described in Section 14 from any customer who asks, whether or not a particular law requires it.

Under Florida law, you may also have rights relating to construction records and liens for work performed on your property. Those are addressed in our Terms and Conditions and in the documents for your specific job.

Questions about this policy, or about the information we have on file for you, are welcome.